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Precision Garage Door of Simi Valley
about Precision Garage Door
has received 4 reviews, averaging 3.00 Stars:
Service man arrived on time and evaluated problem. Needed new rubber seal on bottom of 16 ft door. Work performed was good and took about 1/2 hour. Seal cost installed was $12 per foot. This seems very high for a $25 rubber seal. If you assume seal at $25 the 30 minutes of labor was $167. This would be an hourly rate of over $320 an hour.
- Tony Weissman
Senior Technicians: Russ T
Canoga Park, CA
Jaime the tech was professional, efficient and has excellent costumer service skills. If I had the opportunity to deal with him as well as Chuck White directly I would recommend your company to everybody I know. However, I had such a negative experience with the office staff it took everything I had not to go to social media and write about it. I was given a service time that was impossible for your techs to meet, and then given explanations that contradicted other explanations. Honesty is number 1 when it comes to customer care. Treat the customer with respect and you'll gain 10 more. Your support staff clearly doesn't understand that concept.
- Leslie Nelson
Thanks for taking the time for the review. First, let me apologize for the communication issues that you experienced with our company. I agree completely with you that honesty with the customer is paramount. Our goal is 100% customer satisfaction and I truly appreciate your feedback. We have new administration and call center staff and have been working to get them trained. Your feedback lets us know where we still have work to do. I hope that we have the opportunity to serve you again and to live up to our goal.
Thousand Oaks, CA
The technician who came to help was Russ but his name is not in the drop down list for some reason. Russ did a good job. He explained what needed to be done and mentioned roughly how much the cost will be first. It took him just over an hour to fix the garage door cables, number 3 hinge and a bracket. There are 2 issues with this appointment and I lower the 5-satr rating to 3-star. 1. I was scheduled for 4 to 6 PM appointment on Sunday but Russ arrived at 2 PM right before I went out for some chores. If I missed him, I would have to reschedule it and who knows when I will get my garage door fixed. Luckily, he arrived one minute before I took off. Russ said he didn't know why this happened. 2. When I was on the phone with the support personnel, I was told the service call fee ($49.95) will be waived if my service is more than $100. The final expense Russ provided me was over $300 but the service call fee was not waived. Russ said the $100 is $100 for parts only. Labor is excluded from the $100 service call fee waive calculation. Other than these 2 confusion issues, their response was quick. Work was done quickly and nicely. I was happy with the service I received from Precision.
- Chang-An Hsiao
Newbury Park, CA
I would like to talk to someone about my last repair. The center bracket came loose and pulled out from the wall. I want to know if that bracket had been removed to install new springs on11/2012, because if it had to be removeed then the installer was responsible for the bracket coming loose and I should not have been charged for the rpair.
- Arlene & john Benson