About Russ
Professional
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Reviews for Russ T
Bruce Davids
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The tech was prompt and courteous. He discovered an on-going problem that a tech from another company had overlooked. We were very happy with the service and would -- and will -- recommend Precision.
Service: Broken Garage Door Spring Repair
Product: Springs
Mike Mcadam
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great Service, friendly and helpful technician
Service: Garage Door Repair
Product: Springs
Claude Dorais
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Quick response; excellent service; our technician, Russ, was very good. We are satisfied customers! Claude Dorais & Lynda Nahra
Service: Garage Door Repair
James Webb
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Fast and easy. Will highly recommend .
Service: Garage Door Repair
Rishi Tyagi
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Chuck called in advance and showed up well before the appointment time. He inspected the garage throughly, diagnosed the problem, informed me of the estimate, and expeditiously and professionally completed the repair job. He is fully conversant of the garage door I details and did an outstanding job.
Service: Garage Door Repair
Donna Riley
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I wrote an excellent review for Russ, but the categories did not fit the service. I do not want to type my review all over again. I hope can find it because I though Russ was an excellent tech.
Service: Garage Door Opener Repair
Product: Opener
Jerry -- Simi Valley
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I had a good experience with Precision and Russ who came for the service call. I appreciated the extra Customer Service items, phone calls to dial in the appointment time, and email alerting me who the staff looks like. What a great idea. The new garage door opener and set of springs hums along, quietly. It used to sound as if a rocket was launching out of the garage. Cheers!
Service: Garage Door Opener Install
Product: Garage Door Opener
Eddie Stolsig
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I chose Pricision after reading the customer reveiws. I am not a fan of the 4 hr window because like so many others I have to work. Russell did did great showing up on the early side of my window. He was professional, informative and quick allowing me to get on with my day. I will soon need a new garage door and will be calling Pricision again.
Service: Garage Door Repair
Teri Thompson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Russ was very friendly and knowledgable in what need to be done to repair the door. Once we made a decision he got to work and was done quickly.
Service: Garage Door Repair
Product: Springs
Lee Cole
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our technician did a great job. He was on time and very informative to our needs!!
Service: Garage Door Repair
Jeff Klenck
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Called for service the day before a big holiday weekend and they were able to come out that same day, access the problem and then fix it promptly and professionally. The technician that came out Russ was both very professional and gave a complete explanation as to what he needed to do and the costs to fix our problem. Great Job!
Service: Garage Door Repair
Product: Cables
LLOYD MESSINEO
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I returned home from vacation to find out that my garage door was not functioning properly. I researched the web and read all current reviews. I selected Precision based on these reviews. I set the appointment and received a call from the technician Russ Trumpy at 8 am advising he was on his way. Russ arrived and reviewed what the issue was, made up a quote and advised what he thought was the best fix. I agreed with Russ and the garage door is now working perfectly. The entire process was handled professionally and diagnosed properly and I wish to thank Russ Trumpy and Precision for a job done.
Service: Broken Garage Door Spring Repair
Product: Springs
Rita Singer
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My service today from Russ was terrific. He took the time to explain everything to me then got right on it with no delays. I will use and recommend you again. Thanks, Rita
Service: Broken Garage Door Spring Repair
Product: Springs
Kevin Adair
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The service was good other than being told a different price on the phone when I set up the repair call. The technician was helpful and courteous and was able to finish the job quickly.
Service: Garage Door Repair
Product: Springs
Bill Marshall
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Fast quick accurate service. Thanks
Service: Garage Door Repair
Ward White
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Problem of remotes turned out to be use of LED lights in the Garage Opener Unit which was diagnosed correctly by the technician. New springs were installed to make the door work properly. I give the technician 5 Stars.
Service: Garage Door Opener Repair
Product: Springs
Carl Deeley
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Without a doubt, 5 stars! Russ did a great job repairing my garage door, which had jammed. It happened on a Saturday, and Russ responded quickly and was here when he said he would be and actually called to let me know he was on his way from the job he had just completed. My garage door was a bit of a mess and Russ skillfully and patiently restored it to better condition than before the problems developed. I appreciated his service oriented manner and how he explained everything he was doing. At my request, he also replaced all of my rollers as well. This is the second time Precision Garage Door has come to my rescue. The last time was a few years ago, when they showed up on Thanksgiving Day and repaired my garage door before a host of family were due to arrive. I heartily recommend them!
Service: Garage Door Repair
Product: Rollers
Barbera Partee
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Tech called ahead to alert us to his eta. He arrived at time promised and went right to work evaluating the door performance. He gave us an estimate for the cost of maintenance and / or repair. He was very efficient and courteous. We appreciate the work.
Service: Garage Door Repair
Product: Rollers
Diana in Simi
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I highly recommend this company. Saturday morning I awoke to a loud "CRASH"- it was the spring on our 20-something year old garage door! I called two other local repair services, but both were booked until Monday. Meanwhile my car was trapped in the garage, the door far too heavy to lift. Luckily the next call I made was to Precision. Russ was prompt, courteous, and highly skilled; he discovered multiple problems with my old door, explained everything, and recommended Precision's rebuild special. I think the price was fair for the service provided, and now my garage door works beautifully. If/when the aging opener motor gives up I will know who to call.
Service: Garage Door Repair
Product: Springs
Eric Sylvester
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Called Precision out for a snapped cable. The guy did a full inspection of both my doors and replaced a very worn out spring that I hadn't noticed yet.
Service: Garage Door Repair
Product: Cables
Walter Frohmader
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Mike was very professional and really did a fine job. We are extremely pleased with the quality of the work and the parts Precision uses. All his recommendations gave us exactly what we were looking for. A coworker recommended Precision and I too will recommend you to friends and family.
Service: Garage Door Repair
Product: Belt Drive Garage Door Opener
Steven Kaufman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The work was done well but the price was significantly higher than it needed to be. In addition, the $49.99 service fee was added into the final invoice, not included with the cost as it is with 100% of other service professionals who have done work in my home.
Mr. Kaufman, It is our policy to waive the service fee if a repair is completed. Our office will be contacting you to issue a credit. My apologies for any inconvenience this may have caused you. Best regards, Chuck White
Service: Garage Door Repair
Product: Cables
Joe Zorskie
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Five stars for the quick response and excellent repair work by Russ on my off track door. However I am not happy about paying $225 for some thing I see as a design flaw in the door mechanism itself. The door came down on the back of the car (my fault) but instead of stopping it skewed the door which caused the cables to come off the pulley. The door is supposed to stop when it meets resistance not screw up the cables, twist the tracks and cost me a big bill. To whom may I address my complaint?
Thank you for the review. Our general manager will be contacting you today to discuss your situation.
Service: Garage Door Repair
Product: Garage Doors
Howard Lee
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Job well done! Russ, the technician, came on time, very professional and friendly. I was very pleased with your service. I will be happy to recommend Russ and your company to anyone.
Service: Garage Door Opener Repair
Gary Wilson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was very impressed with Russ. He was very professional, knowledgable, and skilled. He was able to repair our garage door quickly yet he was thorough. And this was despite the fact that he had been working a very long day. While I appreciated that the repair was accomplished the same day I called, I wish the office could have given me a better idea of when to expect Russ to arrived.
Mr. Wilson, Thank you for your review. I apologize that you were not informed. It is our policy for the technicians to call the customer prior to the dispatching window to provide a general sense of when they will arrive within the window and again when they are on the way to the job. I appreciate the feedback and will use it to improve our process. Best regards,
Service: Garage Door Repair
Rob Selleck
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Scheduled an appointment, within a day Russ came out told be what I needed and was ready to do it on the spot ! Due to timing I couldn't do it but he came back the next morning and knocked it out in a couple hours ! I was vary impressed with the quality of work and customer service. I had a new motor installed and a door rebuild and couldn't be happier !!
Service: Garage Door Opener Install
Product: Belt Drive Garage Door Opener
Dan Gantka
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very professional and informative serviceman. Answers to my questions were clear a simple. Explained what the issues were, what need to be done and why it needed to be done.
Service: Garage Door Opener Repair
Product: Garage Door Opener
Al Phillips
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Opener works well, happy with the repair, Russ is a good guy.
Service: Garage Door Repair
Product: Garage Door Opener
Randy Carr
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Its saturday afternoon and i'm about to clean the garage. I hit the button and the door stops a few foot and it's all crooked. The slide lock was moved over so one side wouldn't budge. I tried fixing it but it got worse and the rollers were falling off. I keep my dogs in garage during cold weather so I needed it fixed quick. I called around but no one was interested or were sharks. I called Precision and said they would be out between 4-6. At 5:00 Russ shows up. Russ knows his stuff. Took him an hour and half but made me relieved. Thanks Precision for saving the day Randy
Service: Garage Door Repair
David Kuehn
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very professional. Carefully examined our existing -- non-functioning -- garage door opener, determined that it was under warranty and would be replaced without question after consulting supervisor. Russ also told us that the old opener type, purchased from and installed by Precision, had been replaced by a new type more appropriate for solid doors, and this is the one that he installed. He learned that our association requests that garage doors remain closed, and extended his work schedule to return before the weekend to install the new opener. Several days after the work was completed I had some questions, left a message with the Precision office, and Russ called back ASAP with good answers to my concerns. This is definitely a 5-star guy!
Service: Garage Door Opener Install
Licenses
California State Contractor's License993555
If you are looking for service in the North Los Angeles Glendale, Pasadena, and Pomona areas, please visit:
precisiondoorla.com