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Garage Door Repair Reviews in Simi Valley (Page 29)
Precision Garage Door of Simi Valleyhas received 1201 reviews, averaging 4.91 Stars:
West Hills, CA
Product:
Oak Park, CA
The work was done well but the price was significantly higher than it needed to be. In addition, the $49.99 service fee was added into the final invoice, not included with the cost as it is with 100% of other service professionals who have done work in my home.
- Steven Kaufman
Mr. Kaufman, It is our policy to waive the service fee if a repair is completed. Our office will be contacting you to issue a credit. My apologies for any inconvenience this may have caused you. Best regards, Chuck White
Product:
Thousand Oaks, CA
Scheduling the appointment was fast and easy. The serviceman was polite and knowledgable and took his time analyzing the problem. I highly recommend this company.
- Paula Debenedetti
Product:
Ojai, CA
Five stars for the quick response and excellent repair work by Russ on my off track door. However I am not happy about paying $225 for some thing I see as a design flaw in the door mechanism itself. The door came down on the back of the car (my fault) but instead of stopping it skewed the door which caused the cables to come off the pulley. The door is supposed to stop when it meets resistance not screw up the cables, twist the tracks and cost me a big bill. To whom may I address my complaint?
- Joe Zorskie
Thank you for the review. Our general manager will be contacting you today to discuss your situation.
Product:
Porter Ranch, CA
Job well done! Russ, the technician, came on time, very professional and friendly. I was very pleased with your service. I will be happy to recommend Russ and your company to anyone.
- Howard Lee
Camarillo, CA
I was very impressed with Russ. He was very professional, knowledgable, and skilled. He was able to repair our garage door quickly yet he was thorough. And this was despite the fact that he had been working a very long day. While I appreciated that the repair was accomplished the same day I called, I wish the office could have given me a better idea of when to expect Russ to arrived.
- Gary Wilson
Mr. Wilson, Thank you for your review. I apologize that you were not informed. It is our policy for the technicians to call the customer prior to the dispatching window to provide a general sense of when they will arrive within the window and again when they are on the way to the job. I appreciate the feedback and will use it to improve our process. Best regards,
Camarillo, CA
Scheduled an appointment, within a day Russ came out told be what I needed and was ready to do it on the spot ! Due to timing I couldn't do it but he came back the next morning and knocked it out in a couple hours ! I was vary impressed with the quality of work and customer service. I had a new motor installed and a door rebuild and couldn't be happier !!
- Rob Selleck
Product:
Thousand Oaks, CA
Very professional and informative serviceman. Answers to my questions were clear a simple. Explained what the issues were, what need to be done and why it needed to be done.
- Dan Gantka
Product:
Thousand Oaks, CA
Opener works well, happy with the repair, Russ is a good guy.
- Al Phillips
Product:
Westlake Village, CA
we had two doors repaired the service was five stars for sure mike was great !!!!!!
- Richard Moscarello
Product:
Newbury Park, CA
Jamie O did a great job installing 2 garage door openers for me. He was polite, clearly knew his products and how to install them, and patiently reviewed everything with me. I also appreciated his calling to provide me with an improved estimated time of arrival. Cheryl A
- Cheryl Anderson
Product:
Ventura, CA
Its saturday afternoon and i'm about to clean the garage. I hit the button and the door stops a few foot and it's all crooked. The slide lock was moved over so one side wouldn't budge. I tried fixing it but it got worse and the rollers were falling off. I keep my dogs in garage during cold weather so I needed it fixed quick. I called around but no one was interested or were sharks. I called Precision and said they would be out between 4-6. At 5:00 Russ shows up. Russ knows his stuff. Took him an hour and half but made me relieved. Thanks Precision for saving the day Randy
- Randy Carr
Simi Valley, CA
Technician was professional and courteous.
- Jeff Goldberg
Product:
Santa Barbara, CA
Very professional. Carefully examined our existing -- non-functioning -- garage door opener, determined that it was under warranty and would be replaced without question after consulting supervisor. Russ also told us that the old opener type, purchased from and installed by Precision, had been replaced by a new type more appropriate for solid doors, and this is the one that he installed. He learned that our association requests that garage doors remain closed, and extended his work schedule to return before the weekend to install the new opener. Several days after the work was completed I had some questions, left a message with the Precision office, and Russ called back ASAP with good answers to my concerns. This is definitely a 5-star guy!
- David Kuehn
Simi Valley, CA
He gets a 5. He did a very good job work was clean and neat. He also took time to be sure I understood the operation of how everything works.
- Bill Coleman
Product:
Simi Valley, CA
Would have given 5 stars except the cost was much higher than the competition. Great service and could not have been happier with the tech. Precision got there first and is a reputable company.
- Will Clark
Product:
Thousand Oaks, CA
Our old garage door opener was 15 or so years old and had finally failed. The guys came out and replaced it with a new one and we were very happy with the work and the features the new one had. Very friendly guys too!
- Janet Clark
Product:
Camarillo, CA
I had Mike come out and repair our broken torsion spring which was about 12 years old and failed due to metal fatigue. Mike clearly explained the process to me and he was he was very professional and quick. Mike was knowledgeable and very easy to speak with and ask questions. i would definitely use Precision Door in the future.
- Adam Delgado
Product:
Thousand Oaks, CA
Dear Chuck, Your installer Luis is an asset to your company and because of his knowledge I've given you a five star rating. After having two men out to measure the garage door, both incorrectly, Luis came out on the third try and got everything correct and the new door works great!! Perhaps you should train your measuring staff how to do this portion of the job correctly then you would have less delays and happier customers. Your other employees were very cordial and professional just lacking in experience...in need of better training !! Thank Luis for saving the day !!
- peggy weaver
Hi Peggy, Thanks much for taking the time to comment on our service. I'm glad that you were happy with the service from Luis. I also appreciate the feedback on the other technicians. We are continuously trying to improve our services and your feedback helps us know where we need to improve. Best, Chuck White
Product:
Santa Barbara, CA
Great service, knowledgeable employees, and quality materials. They installed a number of garage doors for properties that I manage. I would highly recommend Precision Door Service to anyone in need of repairs or new doors.
- Noel Burkey
Product:
Newbury Park, CA
Very good service. Both techs did an outstanding job and cleaned up afterwards. No problems with the door. Very satisfied customer.
- Bob Klepner
Product:
Westlake Village, CA
Second time we used Precision replace garage door mechanism with the quietest lifetime warrantied Liftmaster unit. Mike called with a half hour arrival notice and then worked quickly offering special promotions that worked to our advantage... Free remote for easy access and a rebate for mobile app for notifications of when the garage is opened as well as allowing me to open or close it when I'm not home! Very happy with the ease of service .. Had all my info on file when I called ... Easy peasy!
- Gia Moody
Product:
Goleta, CA
The technician Luis was a true professional. He was courteous and diligent.
- Robert Curtis
Simi Valley, CA
We are very happy and satisfied with the service Russ Trumpy gave us. He repaired our garage door which would not open and replaced the necessary parts. He was very professional and knowledgeble and located the problem immediately. This is our second experience with Precision and we would definitely use them again.
- Raymond Brooks
Carpinteria, CA
Your technician Russ was very professional and friendly. He inspected my door and discussed repairs needed. He completed the repairs in about 90 minutes. Now my 20 year old door operates like new!!
- Larry Copeland
Thousand Oaks, CA
Excellent service and the installation of a new garage door opener was done quickly. I recommend this company!
- Karen Dushkes
Product:
Newbury Park, CA
The reviews of your previous clients weighed heavily in my decision to call Precision Door Service. I was put on the emergency list for Monday. Daniel, the technician, arrived first thing in the morning, explained several options, and completed repairs within an hour. I only missed an 1 1/2 hrs. of work. I highly recommend your company and Daniel in particular.
- Rhonda Letner
Product:
Newbury Park, CA
Technician showed up within time specified. He replaced the broken springs and brought to my attention that everything else on door has been replaced except for the end bearings. I went ahead and replaced those in hopes that my door will be trouble free for as long as possible.
- Rhonda Theodoulou
Product:
Thousand Oaks, CA
great experience. technician was professional, on time, expained everything...did a great job!!
- Edward Portnoy
Moorpark, CA
Thank you for the quick service!
- David Thorpe
Licenses
California State Contractor's License993555
If you are looking for service in the North Los Angeles Glendale, Pasadena, and Pomona areas, please visit:
precisiondoorla.com
Mike was great. He was there when promised and explained everything so that we understood it. While we spent more money than we had planned, he did everything quickly and professionally.
- Jennifer Kennick