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Russ T
Average: 4.82 stars
Russ T's Bio:
Simi Valley, CA
Simi Valley, CA
Great Service, friendly and helpful technician
- Mike Mcadam
Santa Barbara, CA
Quick response; excellent service; our technician, Russ, was very good. We are satisfied customers! Claude Dorais & Lynda Nahra
- Claude Dorais
Newbury Park, CA
Fast and easy. Will highly recommend .
- James Webb
Ventura, CA
Chuck called in advance and showed up well before the appointment time. He inspected the garage throughly, diagnosed the problem, informed me of the estimate, and expeditiously and professionally completed the repair job. He is fully conversant of the garage door I details and did an outstanding job.
- Rishi Tyagi
Oxnard, CA
I wrote an excellent review for Russ, but the categories did not fit the service. I do not want to type my review all over again. I hope can find it because I though Russ was an excellent tech.
- Donna Riley
Simi Valley, CA
I had a good experience with Precision and Russ who came for the service call. I appreciated the extra Customer Service items, phone calls to dial in the appointment time, and email alerting me who the staff looks like. What a great idea. The new garage door opener and set of springs hums along, quietly. It used to sound as if a rocket was launching out of the garage. Cheers!
- Jerry -- Simi Valley
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Field Services Manager : Russ T
Camarillo, CA
I chose Pricision after reading the customer reveiws. I am not a fan of the 4 hr window because like so many others I have to work. Russell did did great showing up on the early side of my window. He was professional, informative and quick allowing me to get on with my day. I will soon need a new garage door and will be calling Pricision again.
- Eddie Stolsig
Simi Valley, CA
Russ was very friendly and knowledgable in what need to be done to repair the door. Once we made a decision he got to work and was done quickly.
- Teri Thompson
Simi Valley, CA
Our technician did a great job. He was on time and very informative to our needs!!
- Lee Cole
Newbury Park, CA
Called for service the day before a big holiday weekend and they were able to come out that same day, access the problem and then fix it promptly and professionally. The technician that came out Russ was both very professional and gave a complete explanation as to what he needed to do and the costs to fix our problem. Great Job!
- Jeff Klenck
Simi Valley, CA
I returned home from vacation to find out that my garage door was not functioning properly. I researched the web and read all current reviews. I selected Precision based on these reviews. I set the appointment and received a call from the technician Russ Trumpy at 8 am advising he was on his way. Russ arrived and reviewed what the issue was, made up a quote and advised what he thought was the best fix. I agreed with Russ and the garage door is now working perfectly. The entire process was handled professionally and diagnosed properly and I wish to thank Russ Trumpy and Precision for a job done.
- LLOYD MESSINEO
Santa Barbara, CA
My service today from Russ was terrific. He took the time to explain everything to me then got right on it with no delays. I will use and recommend you again. Thanks, Rita
- Rita Singer
Camarillo, CA
The service was good other than being told a different price on the phone when I set up the repair call. The technician was helpful and courteous and was able to finish the job quickly.
- Kevin Adair
Simi Valley, CA
Fast quick accurate service. Thanks
- Bill Marshall
Simi Valley, CA
Problem of remotes turned out to be use of LED lights in the Garage Opener Unit which was diagnosed correctly by the technician. New springs were installed to make the door work properly. I give the technician 5 Stars.
- Ward White
Simi Valley, CA
Without a doubt, 5 stars! Russ did a great job repairing my garage door, which had jammed. It happened on a Saturday, and Russ responded quickly and was here when he said he would be and actually called to let me know he was on his way from the job he had just completed. My garage door was a bit of a mess and Russ skillfully and patiently restored it to better condition than before the problems developed. I appreciated his service oriented manner and how he explained everything he was doing. At my request, he also replaced all of my rollers as well. This is the second time Precision Garage Door has come to my rescue. The last time was a few years ago, when they showed up on Thanksgiving Day and repaired my garage door before a host of family were due to arrive. I heartily recommend them!
- Carl Deeley
Oxnard, CA
Tech called ahead to alert us to his eta. He arrived at time promised and went right to work evaluating the door performance. He gave us an estimate for the cost of maintenance and / or repair. He was very efficient and courteous. We appreciate the work.
- Barbera Partee
Simi Valley, CA
I highly recommend this company. Saturday morning I awoke to a loud "CRASH"- it was the spring on our 20-something year old garage door! I called two other local repair services, but both were booked until Monday. Meanwhile my car was trapped in the garage, the door far too heavy to lift. Luckily the next call I made was to Precision. Russ was prompt, courteous, and highly skilled; he discovered multiple problems with my old door, explained everything, and recommended Precision's rebuild special. I think the price was fair for the service provided, and now my garage door works beautifully. If/when the aging opener motor gives up I will know who to call.
- Diana in Simi
Newbury Park, CA
Called Precision out for a snapped cable. The guy did a full inspection of both my doors and replaced a very worn out spring that I hadn't noticed yet.
- Eric Sylvester
Newbury Park, CA
Mike was very professional and really did a fine job. We are extremely pleased with the quality of the work and the parts Precision uses. All his recommendations gave us exactly what we were looking for. A coworker recommended Precision and I too will recommend you to friends and family.
- Walter Frohmader
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Field Services Manager : Russ T
Oak Park, CA
The work was done well but the price was significantly higher than it needed to be. In addition, the $49.99 service fee was added into the final invoice, not included with the cost as it is with 100% of other service professionals who have done work in my home.
- Steven Kaufman
Mr. Kaufman, It is our policy to waive the service fee if a repair is completed. Our office will be contacting you to issue a credit. My apologies for any inconvenience this may have caused you. Best regards, Chuck White
Ojai, CA
Five stars for the quick response and excellent repair work by Russ on my off track door. However I am not happy about paying $225 for some thing I see as a design flaw in the door mechanism itself. The door came down on the back of the car (my fault) but instead of stopping it skewed the door which caused the cables to come off the pulley. The door is supposed to stop when it meets resistance not screw up the cables, twist the tracks and cost me a big bill. To whom may I address my complaint?
- Joe Zorskie
Thank you for the review. Our general manager will be contacting you today to discuss your situation.
Porter Ranch, CA
Job well done! Russ, the technician, came on time, very professional and friendly. I was very pleased with your service. I will be happy to recommend Russ and your company to anyone.
- Howard Lee
Camarillo, CA
I was very impressed with Russ. He was very professional, knowledgable, and skilled. He was able to repair our garage door quickly yet he was thorough. And this was despite the fact that he had been working a very long day. While I appreciated that the repair was accomplished the same day I called, I wish the office could have given me a better idea of when to expect Russ to arrived.
- Gary Wilson
Mr. Wilson, Thank you for your review. I apologize that you were not informed. It is our policy for the technicians to call the customer prior to the dispatching window to provide a general sense of when they will arrive within the window and again when they are on the way to the job. I appreciate the feedback and will use it to improve our process. Best regards,
Camarillo, CA
Scheduled an appointment, within a day Russ came out told be what I needed and was ready to do it on the spot ! Due to timing I couldn't do it but he came back the next morning and knocked it out in a couple hours ! I was vary impressed with the quality of work and customer service. I had a new motor installed and a door rebuild and couldn't be happier !!
- Rob Selleck
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Field Services Manager : Russ T
Thousand Oaks, CA
Very professional and informative serviceman. Answers to my questions were clear a simple. Explained what the issues were, what need to be done and why it needed to be done.
- Dan Gantka
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Field Services Manager : Russ T
Thousand Oaks, CA
Opener works well, happy with the repair, Russ is a good guy.
- Al Phillips
Ventura, CA
Its saturday afternoon and i'm about to clean the garage. I hit the button and the door stops a few foot and it's all crooked. The slide lock was moved over so one side wouldn't budge. I tried fixing it but it got worse and the rollers were falling off. I keep my dogs in garage during cold weather so I needed it fixed quick. I called around but no one was interested or were sharks. I called Precision and said they would be out between 4-6. At 5:00 Russ shows up. Russ knows his stuff. Took him an hour and half but made me relieved. Thanks Precision for saving the day Randy
- Randy Carr
Santa Barbara, CA
Very professional. Carefully examined our existing -- non-functioning -- garage door opener, determined that it was under warranty and would be replaced without question after consulting supervisor. Russ also told us that the old opener type, purchased from and installed by Precision, had been replaced by a new type more appropriate for solid doors, and this is the one that he installed. He learned that our association requests that garage doors remain closed, and extended his work schedule to return before the weekend to install the new opener. Several days after the work was completed I had some questions, left a message with the Precision office, and Russ called back ASAP with good answers to my concerns. This is definitely a 5-star guy!
- David Kuehn
(818) 338-6873
(818) 338-6873(818) 338-6875
(818) 338-6875(805) 727-4817
(805) 727-4817(805) 666-0855
(805) 666-0855(805) 330-4596
(805) 330-4596(805) 699-5943
(805) 699-5943(661) 505-1872
(661) 505-1872(805) 328-3214
(805) 328-3214(805) 267-0617
(805) 267-0617Office: (805) 991-2800
165 Poindexter Avenue Unit F
Moorpark, CA 93021
Office: (661) 877-4316
22916 Lyons Avenue Unit 2A
Santa Clarita, CA 91321
Licenses
California State Contractor's License993555
If you are looking for service in the North Los Angeles Glendale, Pasadena, and Pomona areas, please visit:
precisiondoorla.com
The tech was prompt and courteous. He discovered an on-going problem that a tech from another company had overlooked. We were very happy with the service and would -- and will -- recommend Precision.
- Bruce Davids